FAQs

Where is Zodiac Skates based?
We are a small start up based in the Philippines.

Do you have a physical store?
We are only operating online for now but looking into this in the future.

How much are the skates?
The skates will be retailed at ₱10,500 inclusive of Philippine tax.

Where are the skates made?
They are made in a roller skate manufacturing facility in China but are designed in the Philippines.

What is a Presale?
Presale or better known as pre-order gives you an opportunity to purchase and reserve your skates in advance. We're only manufacturing a limited number of pairs so this ensures that you don't miss out when they drop.

As an added bonus, pre-sale orders will have huge discounts too! 

When will my skates arrive?
We are targeting a mid to late March to give us ample time for production, shipping and quality checks. In case of any delays in shipment, we will notify all customers via email and through social media.

Can I cancel my Pre-sale order?
Unfortunately presale orders cannot be canceled and are non-refundable. Please make sure that once you place your order, you've checked your size by referring to our Sizing Guide to avoid any incorrect size orders.

Can I return an item or have it exchanged?
You are welcome to return or exchange an item only if it has a manufacturing defect. It has to be returned in the same condition it was received, along will all of its original packaging and included items.

Returns will not be accepted for used items, wrong sizing and change of mind.

Zodiac Skates reserves the right not to accept returns due to items not in their original or damaged packaging and signs of being used.

What are your payment options?
We are set up for Credit Card payments using Mastercard or Visa, Paypal as well as GCash payments for local purchases.

Are you shipping internationally?
Yes! We are shipping internationally via FedEx since they have reliable tracking for shipments. We are currently shipping to nearby Asian countries like Indonesia, Malaysia, Singapore, Thailand and also to the US, Australia, New Zealand.

If you are ordering from a country not currently included on the list above, please contact support@zodiacskates.com so we can calculate shipping and add it to the list for check out.

The timeline provided upon check-out is an estimation only and a tracking link will be sent for you to accurately check the status of your package. We have no control on your package after it leaves our store. 

Zodiac Skates will not be held responsible for for failed deliveries or delays due to reasons that are out of our control.

Will I be charged Import tax and Duties?
Depending on the country you're ordering from, you will be responsible for any additional customs handling fees, duties and/or taxes. 

For any unfortunate event that an international order is refused upon delivery, you will have to bear all charges. These charges are irreversible, and a credit will not be issued for orders that are abandoned or refused. 

Please make sure to take customs tax for consideration when purchasing internationally.